I’ve been on the phone with google all day...I called about a fraud purchase through go...
GetHuman-greenela's customer service issue with Google Play from August 2018
Help with my Google Play issue
Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. If it is fraud you should call in to cancel your card and request a refund.
The issue in GetHuman-greenela's own words
I’ve been on the phone with google all day...I called about a fraud purchase through google play gift cards I bought today of ***$ I was told to purchase ***$ more steam cards in order to get my refund back bc it had to be a **** or more in order to receive a refund which I didn’t understand why..So that makes a total of **** back in refunds and no one has spoken with me on how I would receive my refund and I keep getting put on hold and being told I will receive my refund in **mins but no one once asked me my debit information so I can receive my refund so I called back and was put on hold and by robin support floor manager stating he will call me back in **min and when I call back he’s unavailable and can’t talk and I’ve been on they phone with google play for * hours with no refund or ANSWERS JUST MORE MONEY SPENT TO RECIEVE A REFUND THAT HASNT BEEN REFUNDED IN THE TIME THEY SAID
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