I’ve been on the phone with google all day...I called about a fraud purchase through go...

GetHuman-greenela's customer service issue with Google Play from August 2018

Help with my Google Play issue
Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. If it is fraud you should call in to cancel your card and request a refund.
The issue in GetHuman-greenela's own words
I’ve been on the phone with google all day...I called about a fraud purchase through google play gift cards I bought today of ***$ I was told to purchase ***$ more steam cards in order to get my refund back bc it had to be a **** or more in order to receive a refund which I didn’t understand why..So that makes a total of **** back in refunds and no one has spoken with me on how I would receive my refund and I keep getting put on hold and being told I will receive my refund in **mins but no one once asked me my debit information so I can receive my refund so I called back and was put on hold and by robin support floor manager stating he will call me back in **min and when I call back he’s unavailable and can’t talk and I’ve been on they phone with google play for * hours with no refund or ANSWERS JUST MORE MONEY SPENT TO RECIEVE A REFUND THAT HASNT BEEN REFUNDED IN THE TIME THEY SAID
GetHuman-greenela did not yet indicate what Google Play should do to make this right.
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Google Play

Customer service issue
Reported by GetHuman-greenela
Aug 22nd, 2018 - a mon ago
I have an issue with Google Play too
Fixed
Seen by 2 customers so far
Similar issue to 3651 others
0 customers following this
Items needed
Email on Account
Password
Purchase ID
Phone Number on Account
Amount Charged
Timeline
GetHuman-greenela started working on this issue
Aug 22nd 12:53am
GetHuman-greenela indicated the issue is not fixed yet.
Aug 22nd 12:54am
GetHuman-greenela indicated the issue is not fixed yet.
Aug 22nd 9:54am