I play a game called Titan throne. I recently had an issue predicting when the next ser...

GetHuman993754's customer service issue with Google Play from August 2018

8 views
 | 
3363 similar
 | 
0 following
Help with my Google Play issue
GetHuman993754's next move: call Google Play.
The best way to get your problem resolved is to tap the button below to start calling Google Play. We will check on you later to see if it's fixed or needs to be escalated.
Top Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. If it is fraud you should call in to cancel your card and request a refund.
The issue in GetHuman993754's own words
I play a game called Titan throne. I recently had an issue predicting when the next server would be open so I would not start behind everyone on the server and would start in the beginning. I became concerned about how long it would take for the next server to start and decided to start paying so I didn't fall to far behind. A few hours later a new sever opened and I had just passed the minimum requirements to change servers. So I wad stuck far behind everyone. I have since invested $** more trying to catch up but I'm so far behind it seems fruitless to invest anymore. I am not asking for a cash refund. A play credit will do fine so I can start over in the newest sever and invest immediately. I will be putting much more money into my account if I could use this money the way I intended. I have spent a lot of money on Google play and I never have skeet for a refund because I appreciate your services. But I do feel in this occasion that a refund is necessary for the strong of charges of around $** between two accounts *around $** on my main account and $* on a farm account*, and it has also been within ** hours of the charges . As I said this can be in pay credit as it will be going right back to you guys anyway. I hope you understand and can meet my request have a good day.
GetHuman993754 did not yet indicate what Google Play should do to make this right.
I have an issue with Google Play too
How GetHuman993754 fixed the problem
We are waiting for GetHuman993754 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Google Play's attention and get better help faster. Tap below to get started.
Having Google Play issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman993754 fixes it.
This email address isn't valid

Google Play

Customer service issue
Reported by GetHuman993754
Aug 15th, 2018 - a yr ago
I have an issue with Google Play too
Fixed
Seen by 8 customers so far
Similar issue to 3363 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Password
Purchase ID
Phone Number on Account
Amount Charged
Timeline
GetHuman993754 started working on this issue
Aug 15th, 2018 6:15am
GetHuman993754 indicated the issue is not fixed yet.
Aug 15th, 2018 12:18pm
GetHuman993754 indicated the issue is not fixed yet.
Aug 15th, 2018 12:20pm
GetHuman993754 indicated the issue is not fixed yet.
Aug 15th, 2018 12:20pm
GetHuman993754 indicated the issue is not fixed yet.
Aug 15th, 2018 12:20pm
GetHuman993754 confirmed the issue is fixed. Hooray!
Aug 16th, 2018 11:41am