I initially called to recover some books that I purchased that didn't transfer to my cu...
GetHuman-ngoziree's customer service issue with Google Play from August 2018
Help with my Google Play issue
The issue in GetHuman-ngoziree's own words
I initially called to recover some books that I purchased that didn't transfer to my current phone from my BlackBerry. I spoke with a male agent, explained my situation. He had me empty Google Play Store data and cache as well as Google Books data and cache. The phone hung up after he asked me to hold for three to five minutes. I called back , I was fortunate to get agent Bliss, she had me take the first two steps again and remove Google Play Services data and cache. Both my tablet as well as my phone lost my library in Google Books. Now I no longer have any books I can read. None of them show they have been purchased. My contacts are screwed up and I've lost some numbers that don't have names on them in my text messages and I need them as I send out scriptures daily! I need assistance to straighten this out! Could someone call me?
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