I initially called to recover some books that I purchased that didn't transfer to my cu...

GetHuman-ngoziree's customer service issue with Google Play from August 2018

Help with my Google Play issue
The issue in GetHuman-ngoziree's own words
I initially called to recover some books that I purchased that didn't transfer to my current phone from my BlackBerry. I spoke with a male agent, explained my situation. He had me empty Google Play Store data and cache as well as Google Books data and cache. The phone hung up after he asked me to hold for three to five minutes. I called back , I was fortunate to get agent Bliss, she had me take the first two steps again and remove Google Play Services data and cache. Both my tablet as well as my phone lost my library in Google Books. Now I no longer have any books I can read. None of them show they have been purchased. My contacts are screwed up and I've lost some numbers that don't have names on them in my text messages and I need them as I send out scriptures daily! I need assistance to straighten this out! Could someone call me?
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Google Play

Customer service issue
Reported by GetHuman-ngoziree
Aug 10th, 2018 - 7 mons ago
I have an issue with Google Play too
Fixed
Seen by 4 customers so far
Similar issue to 3199 others
0 customers following this
Items needed
Email on Account
Password
Purchase ID
Phone Number on Account
Amount Charged
Timeline
GetHuman-ngoziree started working on this issue
Aug 10th, 2018 7:38pm
GetHuman-ngoziree indicated the issue is not fixed yet.
Aug 10th, 2018 7:45pm
GetHuman-ngoziree indicated the issue is not fixed yet.
Aug 12th, 2018 3:59am
GetHuman-ngoziree indicated the issue is not fixed yet.
Aug 12th, 2018 4:15am