I want to download my mobile banking app to my android cell phone. I go online, it says...

GetHuman-hopeishe's customer service issue with Google Play from August 2018

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The issue in GetHuman-hopeishe's own words
I want to download my mobile banking app to my android cell phone. I go online, it says I have to go through google playstore. I go to google playstore. I have to set up an account. I enter all information it says it will text me a verification code. I have to exit google playstore to get the email verification. I go back into google playstore it says I do not have an account. DO YOU SEE THE PROBLEM? THE PERSON ON TELEPHONE CUSTOMER SERVICE DID NOT!!! In order to activate my account I have to exit the playstore. Then when I go back in, the activation code is NO GOOD because it is for an account that didn't get activated, I have to start over. It has been over * hours now, I just need my mobile banking up, as in NEED the app. PS I HATE YOU GUYS
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Google Play

Customer service issue
Reported by GetHuman-hopeishe
Aug 10th, 2018 - a yr ago
I have an issue with Google Play too
Fixed
Seen by 5 customers so far
Similar issue to 3186 others
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Items needed
Email on Account
Password
Purchase ID
Phone Number on Account
Amount Charged
Timeline
GetHuman-hopeishe started working on this issue
Aug 10th, 2018 3:02pm
GetHuman-hopeishe indicated the issue is not fixed yet.
Aug 10th, 2018 5:49pm
GetHuman-hopeishe indicated the issue is not fixed yet.
Aug 13th, 2018 6:05pm