GetHuman-megantba's customer service issue with Google Play from August 2018
Help with my Google Play issue
The issue in GetHuman-megantba's own words
I bought an app, needed to use the gift card, but was not given a prompt. ... I purchased a speech app for my son (he has autism). I was never given the prompt to redeem the gift cards we were given to use. I would like to redeem the gift cards his school gave us to cover the cost of the app.
We were not supposed to have to pay for the app. It went on our credit card and is now collecting interest.
This has an easy fix--just let me redeem the gift cards the school district gave us for this purchase.
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