It is *not* fixed.

GetHuman-megantba's customer service issue with Google Play from August 2018

Help with my Google Play issue
The issue in GetHuman-megantba's own words
I bought an app, needed to use the gift card, but was not given a prompt. ... I purchased a speech app for my son (he has autism). I was never given the prompt to redeem the gift cards we were given to use. I would like to redeem the gift cards his school gave us to cover the cost of the app.
We were not supposed to have to pay for the app. It went on our credit card and is now collecting interest.
This has an easy fix--just let me redeem the gift cards the school district gave us for this purchase.
I have an issue with Google Play too
How GetHuman-megantba fixed the problem
We are waiting for GetHuman-megantba to fix the problem and share the solution with the rest of us customers.
Please help with my Google Play issue
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Google Store
Customer service issue
Reported by GetHuman-megantba
Aug 8th, 2018 - 8 mons ago
I have an issue with Google Play too
Fixed
Seen by 9 customers so far
Similar issue to 3111 others
0 customers following this
Items needed
Email on Account
Password
Purchase ID
Phone Number on Account
Amount Charged
Timeline
GetHuman-megantba started working on this issue
Aug 8th, 2018 5:17pm
GetHuman-megantba indicated the issue is not fixed yet.
Aug 16th, 2018 6:11pm
GetHuman-megantba indicated the issue is not fixed yet.
Aug 16th, 2018 6:15pm
GetHuman-megantba indicated the issue is not fixed yet.
Aug 16th, 2018 6:16pm
GetHuman-megantba indicated the issue is not fixed yet.
Aug 16th, 2018 6:17pm
GetHuman-megantba indicated the issue is not fixed yet.
Aug 16th, 2018 6:18pm
GetHuman-megantba indicated the issue is not fixed yet.
Aug 21st, 2018 2:42pm
GetHuman-megantba indicated the issue is not fixed yet.
Aug 21st, 2018 2:42pm