On April *th **** I accidently deleted my March of Empires application off of my androi...

GetHuman-levelban's customer service issue with Google Play from July 2018

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On April *th **** I accidently deleted my March of Empires application off of my android cellular device. I immediately reinstalled the application, but was unable to gain access to my original account. At that time I did not think I had any Google Play account linked to my March of Empires player I.D. Upon reinstalling the application I was forced to start all of my game play progress from the beginning. I actually started over with a new March of Empires account at least * or * times trying anything I could to gain access to my original account. I had also created at least * or * Google Play accounts after I had lost access to my original March of Empires player I.D.. Since April *th **** I have been contacting the application developer, Gameloft, who is currently telling me that my original March of Empires game that I desire to use and gain access to WAS tied to a Google Play account and that only Google Play can give me the user name and password for me to be able to access to this. Please help!!!! I have been working with Gameloft and Google for over *** days and am now at the point that both parties are telling me "Only the other party can help." Below I am copying and pasting the exact email that I have just received from Gameloft...........*Hello Paul,**Thank you for your response.**We have double-checked your account and seen that your profile "Arya Stark" is linked to a Google Play Games account of yours. **It means that this account can be linked on any Google Play Games account, provided that you log into the correct account in the game (Options -* Connection). **If you have lost access to this very Google Play Games account, you need to contact Google Play directly, since they alone have access to all of the details required to resolve this issue.**This is how you can reach Google Play Support quickly:**. Follow this link: https:**support.google.com*googleplay?hl*en*topic**********. Click "Contact Us" to continue.**. You will be given a list of categories to choose from. Please select the most appropriate one.**. Once you are done with the topics and categories, the system will generate the available contact method(s). **In case you have any further issues or questions, please feel free to reply. We remain at your service.**Thank you for your understanding.**Sincerely,*-------------------------------*Vadim*Customer Care Agent*http:**www.gameloft.com**http:**support.gameloft.com**-------------------------------
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Google Play

Customer service issue
Reported by GetHuman-levelban
Jul 25th, 2018 - 10 mons ago
I have an issue with Google Play too
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Items needed
Email on Account
Password
Purchase ID
Phone Number on Account
Amount Charged
Timeline
GetHuman-levelban started working on this issue
Jul 25th, 2018 1:10pm
GetHuman-levelban indicated the issue is not fixed yet.
Jul 26th, 2018 3:13pm