My stepson is Autistic, I recently gave him one of my old samsung tablets to play games...

GetHuman-juliedro's customer service issue with Google Play from July 2018

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The issue in GetHuman-juliedro's own words
My stepson is Autistic, I recently gave him one of my old samsung tablets to play games while im at work because he is out of school for summer. I downloaded several games and coloring book for him. I was very embarrassed tonight when I was at the grocery store and my card declined and when I called the bank the they informed I was overdrawn! Apparently he has purchased $*** of game prizes in ** hours! I had factory reset the phone and thought all my old data was gone, i did not realize he could make purchases. Obviously i did not authorize these charges. The bank told me to try working it out with you first, so here I am begging for some one to help me get these charges reversed. I have changed my password and removed my card. He will no longer be able to make purchases. Please I am begging for someone to help??
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Google Play

Customer service issue
Reported by GetHuman-juliedro
Jul 24th, 2018 - 10 mons ago
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GetHuman-juliedro started working on this issue
Jul 24th, 2018 7:37am