Hi, my * year old son got a hold of my phone when I was using the restroom. It was plug...

GetHuman857251's customer service issue with Google Play from July 2018

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Top Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. If it is fraud you should call in to cancel your card and request a refund.
The issue in GetHuman857251's own words
Hi, my * year old son got a hold of my phone when I was using the restroom. It was plugged in charging at the time. I didn't realize he even touched it until just a little bit ago when I opened my app and saw the purchase. And honestly I don't know if it's him or a fraudulent purchase. Since I was only in the bathroom for a minute and he was no where near my phone when I came out... i am saying it is him because he did it a long while ago, but after that happened i put a password on my phone so he cant get into it. I have not used any of the credits and do not plan to. I will delete the app if that's what is demanded, but I cannot pay $***.** for an app I do not play often.... it is SOLITARE. Please refund that amount. I am still going to have to pay my bank $** for the purchase because I don't have that much money in my account. Please I am out of work and pregnant right now and every dollar counts! This is going to take every dollar i have

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Google Play

Customer service issue
Reported by GetHuman857251
Jul 7th, 2018 - 3 years ago
Fixed
Seen by 9 customers so far
Similar issue to 2005 others
0 customers following this
Items needed
Email on Account
Password
Purchase ID
Phone Number on Account
Amount Charged

Timeline

GetHuman857251 started working on this issue
Jul 7th, 2018 4:58am
GetHuman857251 indicated the issue is not fixed yet.
Jul 7th, 2018 1:30pm
GetHuman857251 indicated the issue is not fixed yet.
Jul 7th, 2018 3:58pm
GetHuman857251 indicated the issue is not fixed yet.
Jul 7th, 2018 9:25pm
GetHuman857251 indicated the issue is not fixed yet.
Jul 8th, 2018 5:13pm
GetHuman857251 indicated the issue is not fixed yet.
Jul 9th, 2018 1:54pm
GetHuman857251 indicated the issue is not fixed yet.
Jul 9th, 2018 4:05pm