My account has been disabled so i am unable to purchase anything on google play. proble...

GetHuman-zhixiang's customer service issue with Google Play from June 2018

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The issue in GetHuman-zhixiang's own words
My account has been disabled so i am unable to purchase anything on google play. problem is I had not voided any of the terms and conditions not have i done anything illegal or anything that should warrant me with a disabled account. No one that I knew had faced this issue before so i initially thought that it was a scam and ignored the warning email. As of now, i have submitted a photo of my government Ic and google is still requesting me to summit another form which i have no idea what for.
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Google Play

Customer service issue
Reported by GetHuman-zhixiang
Jun 30th, 2018 - a yr ago
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Fixed
Seen by 2 customers so far
Similar issue to 1837 others
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Items needed
Email on Account
Password
Purchase ID
Phone Number on Account
Amount Charged
Timeline
GetHuman-zhixiang started working on this issue
Jun 30th, 2018 12:54pm
GetHuman-zhixiang indicated the issue is not fixed yet.
Jul 1st, 2018 3:37pm