Several purchases was made by a child using my phone. None were authorised and it deple...

GetHuman-dahzah's customer service issue with Google Play from June 2018

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The issue and preferred resolution, in GetHuman-dahzah's own words:
Several purchases was made by a child using my phone. None were authorised and it depleted my life savings. I have nothing left and no means of feeding my family. I really need to speak with someone as I do no know what to do. Please help me.
I trust that Google Play will make this right and come up with a resolution that is fair.
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Google Play

Customer service issue
Reported by GetHuman-dahzah
Jun 26th, 2018 - 2 mons ago
I have an issue with Google Play too
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Seen by 3 customers so far
Similar issue to 1736 others
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Items needed
Email on Account
Password
Purchase ID
Phone Number on Account
Amount Charged
Timeline
GetHuman-dahzah started working on this issue
Jun 26th 12:09am