A movie my son order. He didn't realize that the movie was in subtitles.

GetHuman-jleyende's customer service issue with Google Play from June 2018

Help with my Google Play issue
Top Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. If it is fraud you should call in to cancel your card and request a refund.
The issue in GetHuman-jleyende's own words
The problem: A movie my son order. He didn't realize that the movie was in subtitles.
GetHuman-jleyende did not yet indicate what Google Play should do to make this right.
I have an issue with Google Play too
How GetHuman-jleyende fixed the problem
I called CS and Joy was very helpful and understanding
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Google Play

Customer service issue
Reported by GetHuman-jleyende
Jun 12th, 2018 - a yr ago
I have an issue with Google Play too
Fixed
GetHuman-jleyende shared how to fix
Seen by 4 customers so far
Similar issue to 1424 others
0 customers following this
Items needed
Email on Account
Password
Purchase ID
Phone Number on Account
Amount Charged
Timeline
GetHuman-jleyende started working on this issue
Jun 12th, 2018 1:42am
GetHuman-jleyende confirmed the issue is fixed. Hooray!
Jun 13th, 2018 5:15am