My daughter's Uncle bought her a $** gift card for her to redeem through Google Play an...

GetHuman-kaskinne's customer service issue with Google Play from June 2018

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The issue in GetHuman-kaskinne's own words
My daughter's Uncle bought her a $** gift card for her to redeem through Google Play and as we follow directions on the card we get error messages as we attempt to put the money into her account so that she can purchase apps for her phone. We have researched the help site and community forum and have Family Manager set up and linked for her parents Google accounts, but neither parent has or uses Google Play. How do we solve this issue? Should gift givers avoid this method in the future as it doesn't seem to allow or work? Thanks for your time and suggestions on what will work going forward.
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Google Play

Customer service issue
Reported by GetHuman-kaskinne
Jun 12th, 2018 - 9 mons ago
I have an issue with Google Play too
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Seen by 5 customers so far
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GetHuman-kaskinne started working on this issue
Jun 12th, 2018 1:03am