My * year son charged about *** dollars to my card for his game king of Avalon that was...

GetHuman-sageriva's customer service issue with Google Play from June 2018

2 views
 | 
234 similar
 | 
0 following
Help with my Google Play issue
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Google Play help.
Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. If it is fraud you should call in to cancel your card and request a refund.
The issue and preferred resolution, in GetHuman-sageriva's own words:
My * year son charged about *** dollars to my card for his game king of Avalon that wasnt allowed he explained to me that he thought he could cause I have allowed him to make charges before with me there I put a p***word and parent control on account so we cant have this problem again I hope there is was to refund June * purchase which looks like *** or so dallors due to it being my rent money I explained with out permission he could get in alot of trouble what do I do for these unwanted charges I have sent alot of money on that game for him and wont be buy more for google account that it would have to be google play cards so I know what he is spending please help me because this is my rent money that my * year just spent with out permission
I trust that Google Play will make this right and come up with a resolution that is fair.
Help with my Google Play issue
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Google Play's attention and get better help faster. Tap below to get started.
Having Google Play issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Google Play email you?
This email address isn't valid
Follow this issue
See how GetHuman-sageriva fixes it.
This email address isn't valid

Google Play

Customer service issue
Reported by GetHuman-sageriva
Jun 8th, 2018 - 2 mons ago
I have an issue with Google Play too
Not resolved
Seen by 2 customers so far
Similar issue to 234 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Password
Purchase ID
Phone Number on Account
Amount Charged
Timeline
GetHuman-sageriva started working on this issue
Jun 8th 2:52pm