I have a * year old little girl with autism I've been in the hospital and left my phone...

GetHuman646360's customer service issue with Google Play from June 2018

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Help with my Google Play issue
Before contacting them, items GetHuman646360 may need:
Email on Account, Password, Purchase ID, Phone Number on Account, and Amount Charged
GetHuman646360's next move: call Google Play.
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Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. If it is fraud you should call in to cancel your card and request a refund.
The issue and preferred resolution, in GetHuman646360's own words:
I have a * year old little girl with autism I've been in the hospital and left my phone with my parents because that is the way she communicates however did not know that I saved my card and I have a p***word I don't know what happened but I did not authorize any of these books please could you issue a refund as I am homeless with my little girl and live in my mother's attic and I cannot afford to lose a dollar
I trust that Google Play will make this right and come up with a resolution that is fair.
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Google Play

Customer service issue
Reported by GetHuman646360
Jun 6th, 2018 - 16d ago
I have an issue with Google Play too
Not resolved
Seen by 2 customers so far
Similar issue to 128 others
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Timeline
GetHuman646360 started working on this issue
Jun 6th 7:50pm