I currently have a movie on my account that won't play on my Visio smart TV. I would li...

GetHuman-city_sli's customer service issue with Google Play from June 2018

Help with my Google Play issue
The problem I ran into: I currently have a movie on my account that won't play on my Visio smart TV. I would like a credit
I trust that Google Play will make this right and come up with a resolution that is fair.
Help with my Google Play issue
How GetHuman-city_sli fixed the problem:
I talked to someone at Google and she took care of it. However, I still can't play movies on my Vizio smart TV. I have to rent them from Apple on my Apple TV.
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Google Play

Customer service issue
Reported by GetHuman-city_sli
Jun 1st, 2018 - 3 mons ago
I have an issue with Google Play too
Fixed
GetHuman-city_sli shared how to fix
Seen by 8 customers so far
Similar issue to 434 others
0 customers following this
Items needed
Email on Account
Password
Purchase ID
Phone Number on Account
Amount Charged
Timeline
GetHuman-city_sli started working on this issue
Jun 1st 2:14pm
GetHuman-city_sli indicated the issue is not fixed yet.
Jun 1st 3:26pm
GetHuman-city_sli indicated the issue is not fixed yet.
Jun 1st 3:26pm
GetHuman-city_sli indicated the issue is not fixed yet.
Jun 1st 3:26pm
GetHuman-city_sli confirmed the issue is fixed. Hooray!
Jun 4th 5:49pm