A google play subscription has been added to my son's mobile phone account, he or I did...

GetHuman-sonyasi's customer service issue with Google Play from May 2018

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The issue in GetHuman-sonyasi's own words
A google play subscription has been added to my son's mobile phone account, he or I didn't realise this until I spoke to his network provider (EE) about his contract and they said £** something has been added to my son's bill each month for Google play. I am not sure how this has happened and he has not knowingly signed up for anything. I would like this cancelled ASAP and a refund if possible, he has not used google play for anything and didn't know it was on his account. Thank you.
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Google Play

Customer service issue
Reported by GetHuman-sonyasi
May 22nd, 2018 - 6 mons ago
I have an issue with Google Play too
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Seen by 6 customers so far
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GetHuman-sonyasi started working on this issue
May 22nd 3:56pm