God only knows how much more money has been taken out of my bank account, however, on J...

GetHuman-smizell's customer service issue with Google Play from May 2018

74 similar
0 following
Help with my Google Play issue
First: share to improve GetHuman-smizell's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-smizell's next move: call Google Play.
The best way to get your problem resolved is to tap the button below to start calling Google Play. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman-smizell may need:
Email on Account, Password, Purchase ID, Phone Number on Account, and Amount Charged
The issue in GetHuman-smizell's own words
God only knows how much more money has been taken out of my bank account, however, on Jan *th, January **, February **, March **, April ** and may ** Google has taken $*.** (with the exception of Jan *th which was $*.**).**I spoke with your rude representative who identified her name as "Faith". I gave her everything but my social security number to better assist us in resolving this issue.**Faith cut me off as I was talking, placed me on long holds, hung up on me, refused to allow me to speak too a supervisor, was confrontational and rude. My hope is that she is terminated from Google as I'm sure you do not want her behavior to negatively impact your business. **I also sent verification of the money taken from my account which was not supposed to be taken from my account. Please refund my account immediately.**Included in this letter are pictures of my banking information which supports my claim as well as my Google information which supports my claim.**I'm not sure why your representative could not confirm the same information being as though she told me how too access the same google information. **My phone number is **********.**I want my money placed back in my bank account.
GetHuman-smizell did not yet indicate what Google Play should do to make this right.
I have an issue with Google Play too
How GetHuman-smizell fixed the problem
We are waiting for GetHuman-smizell to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Google Play's attention and get better help faster. Tap below to get started.
Having Google Play issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Google Play email you?
This email address isn't valid
Follow this issue
See how GetHuman-smizell fixes it.
This email address isn't valid

Google Play

Customer service issue
Reported by GetHuman-smizell
May 21st, 2018 - 8 mons ago
I have an issue with Google Play too
Not resolved
Seen by 3 customers so far
Similar issue to 74 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-smizell started working on this issue
May 21st, 2018 6:09pm