Upon selling an old device of mine to a friend I didn't realize that I didn't factor re...

GetHuman-wickedch's customer service issue with Google Play from May 2018

2 views
 | 
616 similar
 | 
0 following
Help with my Google Play issue
First: share to improve GetHuman-wickedch's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-wickedch's next move: call Google Play.
The best way to get your problem resolved is to tap the button below to start calling Google Play. We will check on you later to see if it's fixed or needs to be escalated.
Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. If it is fraud you should call in to cancel your card and request a refund.
The issue in GetHuman-wickedch's own words
Upon selling an old device of mine to a friend I didn't realize that I didn't factor reset the device to clear all my information off of it and purchases have been getting made to my account card number ending in **** from dragonball dokkan battle and mafia city both games in which I don't play I'd hope there is some way we can justify this issue and mistake cause only time I purchased anything from Google is movies
GetHuman-wickedch did not yet indicate what Google Play should do to make this right.
I have an issue with Google Play too
How GetHuman-wickedch fixed the problem
We are waiting for GetHuman-wickedch to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Google Play's attention and get better help faster. Tap below to get started.
Having Google Play issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Google Play email you?
This email address isn't valid
Follow this issue
See how GetHuman-wickedch fixes it.
This email address isn't valid

Google Play

Customer service issue
Reported by GetHuman-wickedch
May 21st, 2018 - 6 mons ago
I have an issue with Google Play too
Not resolved
Seen by 2 customers so far
Similar issue to 616 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Password
Purchase ID
Phone Number on Account
Amount Charged
Timeline
GetHuman-wickedch started working on this issue
May 21st 5:03pm