Hi, my ** year old aunty was call by who she believe was the IRS with threats that she...

GetHuman-smhollan's customer service issue with Google Play from May 2018

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The issue in GetHuman-smhollan's own words
Hi, my ** year old aunty was call by who she believe was the IRS with threats that she owed money and to prevent jail she have to buy a google play card totaling $****. She bought two for $*** each. Before giving them the number she call me and i told her is has to be a scam. She didnt give them the numbers but now she's stuck with $**** google play cards that she cant use at all. She doesn't even own a computer or smart phone. I want to find out if there's anyway for her to get a refund? Krogers manager said there is no refunds. But she's on a fixed income and was able to prevent the scammers from getting the numbers. The full purchased amount is still on both cards. Any help would be appreciated. Thank you.
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Customer service issue
Reported by GetHuman-smhollan
May 20th, 2018 - 6 mons ago
I have an issue with Google Play too
Fixed
Seen by 10 customers so far
Similar issue to 602 others
0 customers following this
Items needed
Email on Account
Password
Purchase ID
Phone Number on Account
Amount Charged
Timeline
GetHuman-smhollan started working on this issue
May 20th 9:08pm
GetHuman-smhollan indicated the issue is not fixed yet.
May 22nd 12:29am
GetHuman-smhollan indicated the issue is not fixed yet.
May 22nd 12:31am
GetHuman-smhollan indicated the issue is not fixed yet.
May 22nd 5:41pm
GetHuman-smhollan indicated the issue is not fixed yet.
May 22nd 5:42pm