Before contacting them, items GetHuman-horsesta may need:
Email on Account, Password, Purchase ID, Phone Number on Account, and Amount Charged
Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. If it is fraud you should call in to cancel your card and request a refund.
The issue in GetHuman-horsesta's own words
I was ordering rubies for the Hidden City Hidden objects game on G* games. Just after I ordered *** rubies for **.** and payed for it with my google play account linked to my credit card the app stopped working. When I restarted the game it had doubled my order to *** rubies which I now assume I will be charged **.** for. I would like you to reverse this error so I am only charged **.** for *** rubies. *Thank you for your attention*Lynne Halpenny
GetHuman-horsesta did not yet indicate what Google Play should do to make this right.
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