I was ordering rubies for the Hidden City Hidden objects game on G* games. Just after I...

GetHuman-horsesta's customer service issue with Google Play from May 2018

162 similar
0 following
Help with my Google Play issue
First: share to improve GetHuman-horsesta's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-horsesta's next move: call Google Play.
The best way to get your problem resolved is to tap the button below to start calling Google Play. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman-horsesta may need:
Email on Account, Password, Purchase ID, Phone Number on Account, and Amount Charged
Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. If it is fraud you should call in to cancel your card and request a refund.
The issue in GetHuman-horsesta's own words
I was ordering rubies for the Hidden City Hidden objects game on G* games. Just after I ordered *** rubies for **.** and payed for it with my google play account linked to my credit card the app stopped working. When I restarted the game it had doubled my order to *** rubies which I now assume I will be charged **.** for. I would like you to reverse this error so I am only charged **.** for *** rubies. *Thank you for your attention*Lynne Halpenny
GetHuman-horsesta did not yet indicate what Google Play should do to make this right.
I have an issue with Google Play too
How GetHuman-horsesta fixed the problem
We are waiting for GetHuman-horsesta to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Google Play's attention and get better help faster. Tap below to get started.
Having Google Play issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Google Play email you?
This email address isn't valid
Follow this issue
See how GetHuman-horsesta fixes it.
This email address isn't valid

Google Play

Customer service issue
Reported by GetHuman-horsesta
May 17th, 2018 - 10 mons ago
I have an issue with Google Play too
Not resolved
Seen by 3 customers so far
Similar issue to 162 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-horsesta started working on this issue
May 17th, 2018 3:32am