Hi *I recently downloaded a game called KLONDIKE and have spent over £*** pounds on Gem...

GetHuman-fairhurs's customer service issue with Google Play from May 2018

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The issue in GetHuman-fairhurs's own words
Hi *I recently downloaded a game called KLONDIKE and have spent over £*** pounds on Gems !!! the game crashed and I lost all coins Gems etc and have contacted the consumers to return my Gems spent or game progress. This has been going on for over three weeks without a result. It might not seem like a big deal but as you can see it is a lot of money ! I suffer with depression and anxiety and feel I am not being listened to. Please could you help or advise for next step ?*Debbie Fairhurst
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Customer service issue
Reported by GetHuman-fairhurs
May 14th, 2018 - 10 mons ago
I have an issue with Google Play too
Not resolved
Seen by 5 customers so far
Similar issue to 536 others
0 customers following this
Items needed
Email on Account
Password
Purchase ID
Phone Number on Account
Amount Charged
Timeline
GetHuman-fairhurs started working on this issue
May 14th, 2018 7:39pm
GetHuman-fairhurs indicated the issue is not fixed yet.
May 14th, 2018 9:48pm
GetHuman-fairhurs indicated the issue is not fixed yet.
May 14th, 2018 9:49pm
GetHuman-fairhurs indicated the issue is not fixed yet.
May 15th, 2018 8:57pm