Purchased remove ads from an app, paper i.o. *******. Noticed I am still receiving ads...

GetHuman654985's Refund or Suspicious Charges issue with Google Play from May 2018

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The issue in GetHuman654985's own words
Purchased remove ads from an app, paper i.o. *******. Noticed I am still receiving ads, since I have not requested a refund for any in-app purchase before, it took me a while to figure out how to request a refund. I restarted my phone, update says last up date for the app was *******. When I read the instructions I thought it said may take up to ** hours after purchase for no ads to take effect, have waited that time and am still receiving ads... please help.
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Google Play

Refund or Suspicious Charges issue
Reported by GetHuman654985
May 4th, 2018 - a yr ago
I have an issue with Google Play too
Not resolved
Seen by 3 customers so far
Similar issue to 37450 others
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Items needed
Email on Account
Password
Purchase ID
Phone Number on Account
Amount Charged
Timeline
GetHuman654985 started working on this issue
May 4th, 2018 2:07am