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Before contacting them, items GetHuman-clayster may need:
Email on Account, Password, Purchase ID, Phone Number on Account, and Amount Charged
Top Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. If it is fraud you should call in to cancel your card and request a refund.
The issue in GetHuman-clayster's own words
I had a charge for google music on my disability mastercard for the month of May for the first time ever!!!!!!!! It tried it at *:**a.m and was declined then AGAIN AT *:**A.M AND was that time taken off my account of wich i have very very VERY FEW FUNDS!!! I HAVE NEVER PURCHASED this. Please refund my *.** as i dont listen to google play for my money needs to go to VERY IMPORTANT MEDICATION. IM EXTREMELY FRUSTRATED AND UPSET THAT THIS HAS AND WOULD happen
GetHuman-clayster did not yet indicate what Google Play should do to make this right.
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