I subscribed to google music using the wrong email account so i immediately cancelled a...

GetHuman744029's customer service issue with Google Play from June 2018

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Help with my Google Play issue
Before contacting them, items GetHuman744029 may need:
Email on Account, Password, Purchase ID, Phone Number on Account, and Amount Charged
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The issue and preferred resolution, in GetHuman744029's own words:
I subscribed to google music using the wrong email account so i immediately cancelled and resubscribed using the correct email and you guys just charged me for both accounts. **not good for you... please fix asap.**-charity
I trust that Google Play will make this right and come up with a resolution that is fair.
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Google Play

Customer service issue
Reported by GetHuman744029
Jun 3rd, 2018 - 22d ago
I have an issue with Google Play too
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Seen by 4 customers so far
Similar issue to 629 others
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Timeline
GetHuman744029 started working on this issue
Jun 3rd 12:38am