I purchased an audio book through google play, but it is blank from chapter **. I’ve de...

GetHuman742852's customer service issue with Google Play from June 2018

Help with my Google Play issue
The issue in GetHuman742852's own words
I purchased an audio book through google play, but it is blank from chapter **. I’ve deleted the app and reinstalled it. But it goes quiet at the same point all the time
GetHuman742852 did not yet indicate what Google Play should do to make this right.
I have an issue with Google Play too
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Google Play

Customer service issue
Reported by GetHuman742852
Jun 2nd, 2018 - 6 mons ago
I have an issue with Google Play too
Fixed
Seen by 5 customers so far
Similar issue to 480 others
0 customers following this
Items needed
Email on Account
Password
Purchase ID
Phone Number on Account
Amount Charged
Timeline
GetHuman742852 started working on this issue
Jun 2nd 5:19pm
GetHuman742852 indicated the issue is not fixed yet.
Jun 3rd 10:17am
GetHuman742852 indicated the issue is not fixed yet.
Jun 3rd 7:28pm