The two unauthorized transactions below *were performed using my Florida Credit Union d...

GetHuman4645651's customer service issue with Google Pay from April 2020

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The issue in GetHuman4645651's own words
The two unauthorized transactions below *were performed using my Florida Credit Union debit card number, not the card. The card is with me. I have not given my card to anyone to use or borrow. However, I did at the time have the Florida Credit Union debit card defined on Chrome's database as a payment method. which I promptly removed after I noticed the unauthorized transactions. The transaction says it's debit card "SIGN". I assume that's means a transaction was performed and the transaction was SIGNED for. How could this be if I have the card. Another thing my debit card is a chip "EMV" card if the POS terminal was chip "EMV" capable then I do not understand how this transaction was submitted for approval since the issuer is chip "EMV" capable too. What am I looking for? A refund from Google or whomever the merchant was for these two transactions.**Mar **, **** for $*** using my FCU debit card*****-****-*****Under review*Payment method Payment card********************** Withdrawal Debit Card Sign - GOOGLE *Pay g.co*walleth* CA Date ******** *******xxxx********* **** $***.*****Mar **, **** for $*** using my FCU debit card*Payment method Payment card***********************Withdrawal Debit Card Sign - GOOGLE *Pay g.co*walleth* CA Date ******** *******xxxx********* **** $***.*******-****-*****Under review

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Customer service issue
Reported by GetHuman4645651
Apr 15th, 2020 - 2 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 7022 others
0 customers following this

Timeline

GetHuman4645651 started working on this issue
Apr 15th, 2020 3:08pm