Toll-free·Calls Customer Service·Most popular Google Apps number
Q:How do I get a live human at Google Apps?
A:Press 1, 1, then enter Google Access PIN. REQUIRES A PIN NUMBER. PIN is obtained from signing into Google Apps, Clicking Support, Requesting PIN, PIN Good for one hour.
Q:Does Google Apps offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Wednesday. Details
Q:How long will I have to wait on hold?
A:The average hold time is 3 minutes.The longest hold times are on Wednesday, and the shortest are on Friday.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Google Apps phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1, 1, then enter Google Access PIN. REQUIRES A PIN NUMBER. PIN is obtained from signing into Google Apps, Clicking Support, Requesting PIN, PIN Good for one hour.
Below are some clips we've found from Google Apps's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to enter information with the dial pad
"Thanks for calling the Google Workspace team.
Please enter your support PIN followed by the hash or pound key."
Excerpt from a call with Google Apps
Tuesday, March 19, 2024 12:18 AM
What are the hours and when should I call?
Google Apps operates the call center for this 877-355-5787 phone number 24 hours, 7 days.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 52 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Google Apps phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Google Apps staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Google Apps is Sunday.The most busy day to call is Wednesday, which averages 225% more phone calls by comparison.Again, this is based on a sample of 52 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Busiest
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Wednesday.
The best time to call
In summation, the best day to call Google Apps is Tuesday.
More Ways to Contact Google Apps Customer Service
There are of course other ways to contact Google Apps customer service besides the phone. Below we list the best ones, by medium.
Ensure you are logged in with a Google Apps administrator account.
As a last, sometimes only, resort- Google Apps customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Google Apps's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Google Apps agent. This phone number is Google Apps's best phone number because 1,656 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-355-5787 include and other customer service issues. Rather than trying to call Google Apps first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Google Apps has 1 phone number. It's not always clear what is the best way to talk to Google Apps representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Google Apps. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Google Apps. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.