Cannot log into my google account,when i try it says wait ** hrs

GetHuman-redsid's customer service issue with Google Apps from January 2019

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The issue in GetHuman-redsid's own words
log into my new android tracfone ... Bot new android tracfone,was having problem and tech said to factory reset,which the google site wants the original username and password which i don't remember .after hrs of trying i am still locked out of my phone and can't use itMy ph any is *** *** **** and my email is *****@***.com .The Ph is an Alcatel model a***bl .does anyone have any suggestions?
It keeps telling me to use the original user name and password that was on the phone before it was factory reset as per tracfones tech rep.I don't remenber it so can't use original info that was wiped out by factory reset.
Hoping original google account could be wiped out and new account down loaded..Or any suggestions to get the tracfone active
Have used google for several yrs and have other newer account but it won't open up the tracfone apps
Tried different emails,user names and passwords.Always comes back to unknown error and to wait ** hrs and try again.
I have an issue with Google Apps too
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Google Apps

google apps account
Customer service issue
Reported by GetHuman-redsid
Jan 1st, 2019 - a yr ago
I have an issue with Google Apps too
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Seen by 12 customers so far
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GetHuman-redsid started working on this issue
Jan 1st 2:31pm