I recently just lost a package because someone from ups put it behind my trash can and...

GetHuman-kayjorda's customer service issue with Gojane.com from October 2018

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I recently just lost a package because someone from ups put it behind my trash can and someone around the neighborhood stole it. I was told that an investigation was issued but no further information can't be given unless i contact the shipper (gojane). The shoes i ordered is for an event and that event is next week. I was told the investigation would take *-* business days but i don't have that time to wait.
They don't realize that the event I need the shoes for is next week and I need it to be a faster process.
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Gojane.com

Customer service issue
Reported by GetHuman-kayjorda
Oct 17th, 2018 - a mon ago
I have an issue with Gojane.com too
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Seen by 7 customers so far
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Timeline
GetHuman-kayjorda started working on this issue
Oct 17th 1:00pm
GetHuman-kayjorda confirmed the issue is fixed. Hooray!
Oct 17th 1:01pm