I ordered two**pairs of shoes the trek cut out lace up sandals black ****** size ** in...

GetHuman748704's customer service issue with Gojane.com from June 2018

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The issue and preferred resolution, in GetHuman748704's own words:
I ordered two**pairs of shoes the trek cut out lace up sandals black ****** size ** in black an one of th buckle for the shoe string to go through was not on there so how can this problem get resolved, if I return them I have to pay for ****pping an handle but why should I have to for your mistake it was damage when u sent it
I trust that Gojane.com will make this right and come up with a resolution that is fair.
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Gojane.com

Customer service issue
Reported by GetHuman748704
Jun 4th, 2018 - 2 mons ago
I have an issue with Gojane.com too
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Timeline
GetHuman748704 started working on this issue
Jun 4th 5:24pm