I ordered two**pairs of shoes the trek cut out lace up sandals black ****** size ** in...

GetHuman748704's customer service issue with Gojane.com from June 2018

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The issue in GetHuman748704's own words
I ordered two**pairs of shoes the trek cut out lace up sandals black ****** size ** in black an one of th buckle for the shoe string to go through was not on there so how can this problem get resolved, if I return them I have to pay for shipping an handle but why should I have to for your mistake it was damage when u sent it
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Gojane.com

Customer service issue
Reported by GetHuman748704
Jun 4th, 2018 - 4 mons ago
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GetHuman748704 started working on this issue
Jun 4th 5:24pm