I keep getting emails to verify my ID by uploading a photo ID but can’t find the place...

GetHuman5877854's Withdrawal Trouble issue with Gofundme.com from March 2021

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The issue in GetHuman5877854's own words
I keep getting emails to verify my ID by uploading a photo ID but can’t find the place to do this. Have been going into my account, manage fundraiser, withdrawals, and it takes me to the same screen where it says March ** is the estimated date and there is nowhere to upload an ID. I’’ve been through this twice now where the withdrawal date comes and goes because something else is needed but I can’t complete the ID verification. Very frustrating to not have a customer service number to call as well

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Withdrawal Trouble issue
Reported by GetHuman5877854
Mar 23rd, 2021 - 2 months ago
Not resolved
Seen by 6 customers so far
Similar issue to 5666 others
0 customers following this

Timeline

GetHuman5877854 started working on this issue
Mar 23rd 2:10pm