I just noticed that you are charging an upfront fee to donors to help your company. Thi...

GetHuman-ortizgin's customer service issue with Gofundme.com from May 2020

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The issue in GetHuman-ortizgin's own words
I just noticed that you are charging an upfront fee to donors to help your company. This tells me that you are double dipping since you charge a fee once the gofund me account is withdrawn. I don’t agree with this. I truly think you are taking advantage of this situation. I would have no problem paying that extra surcharge if your company needs help but then don’t take that percentage, you take from the people who need the money and have to receive less amount on the money they raised.

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Gofundme.com

Customer service issue
Reported by GetHuman-ortizgin
May 18th, 2020 - 9 months ago
Not resolved
Seen by 3 customers so far
Similar issue to 5162 others
0 customers following this

Timeline

GetHuman-ortizgin started working on this issue
May 18th, 2020 10:17pm