GoFundMe Customer Service Issues

I have a question regarding a sensitive matter. Following the passing of my friend, some extended family members set up a GoFundMe account to help with funeral expenses. However, they are now refusing to release the funds to the rightful next of kin, claiming they intend to keep the money. Can this account be frozen and the funds redirected to the next of kin as intended for the funeral costs? Despite the next of kin being aware of the account creation, ongoing family disagreements have led to this issue. The funds were originally meant to cover funeral costs, but the family members in possession of the money are withholding it. What steps can be taken in this situation?

I initiated a refund request, but it couldn't be processed due to the missing URL as the campaign wasn't found. The campaign in question, created by Michael Valva to potentially fund his son's funeral, is now deemed fraudulent. I urge for a full refund as this case involving the accused killer of Thomas Valva, is gaining national attention. Relevant news articles, court records, and information can be easily found online to support my claim.

I set up a campaign for my husband who is in the ICU, but I've been overwhelmed with being at the hospital with him. The funds from the campaign were crucial for me to cover expenses while I focus on his care. Unfortunately, I wasn't aware that I needed to verify emails and make withdrawals promptly. As a result, the money I relied on is no longer there. I'm distraught and hoping to find a way to recover the funds. Your assistance in this matter would be greatly appreciated.

Hello, my name is Tristan Walter. I am reaching out regarding the GoFundMe account that was set up by my late brother Jordan's best friend, Jay Anderson, after my brother's passing on December 25, [redacted]. Initially, the account raised slightly over $[redacted]. Unfortunately, due to some confusion, I mistakenly believed I had already withdrawn the funds when I received a payment from the military around the same time. It turns out I never actually withdrew the money from the GoFundMe account. I am currently facing some complications while attempting to process the withdrawal. The email address linked to the GoFundMe account is the same one that I am using to try to withdraw the funds. Thank you for your assistance.

I keep receiving daily emails asking me to set up withdrawals by Feb 12 from GoFundMe. I have provided all the necessary details, including my bank statement, as requested. Despite sending several emails, I have not received any replies. I urgently need access to these funds to pay my bills. I was advised to contact Lesleigh from support and have sent three emails, but still no response. I am incredibly stressed by the handling of this situation, especially with having a very ill daughter to care for. - Lorraine T.

My son had a GoFundMe page to raise funds for a medical conference. He is a full-time college student and works as a pararescue/E.R. tech. The page was active for a few weeks when he received an email stating they were investigating him. Subsequently, they closed his account and refunded the donors without providing an explanation, which is concerning and unprofessional. My son is diligent and trustworthy! We are eager for clarification on this matter to ensure he hasn't been a victim of a scam. Sincerely, Catherine Carr Aguiar Carr.

I previously emailed without clarity on my issue. Unfortunately, the response assumed my problem was simple without reading my full inquiry. I am encountering difficulties verifying my email and changing my password on the system. When initially creating the account via Facebook, I was not prompted to set a password. Now, I am unable to verify my email as it requests a non-existent password. I am also unable to reset the password without the original one. I require assistance in resolving this matter. Thank you.

I need assistance with closing my GoFundMe account for my late son. I have uploaded my front and back driver's license a week ago, along with adding my bank account and routing number, but the money has not been deposited yet. The account is under Rudy R. from Illinois. Could someone please advise if there are any additional steps required to release the funds? Thank you.

I have been waiting for quite some time to get our campaign reactivated. It has been over 48 hours now, and we are in a time crunch to raise funds. We are new to GoFundMe and understand that we may have caused this issue ourselves. Here is the link to our campaign: [redacted]. We would greatly appreciate some assistance. Thank you.

I listed my prepaid NetSpend Visa account to receive funds, but it seems unable to receive money from GoFundMe or Stripe. Typically, rejected funds are sent back, and I am asked to provide another account. However, as of the 14th, I have not received any notification or request. When I contacted NetSpend, they verified they could not accept the funds and no transactions are showing, indicating the funds were neither received nor rejected.

I noticed a message on my event page saying my account was under review and suspended. I got an email advising me to update the event, which I did. Now, I'm waiting for the funds to be deposited. I'm starting to feel anxious and frustrated with the lack of help in fixing this problem. Is there something else I need to do? This situation is unsettling. Thanks, Jeannie B.

I recently received an email from GoFundMe outlining the process regarding withdrawals from my campaign. They mentioned placing a temporary hold on withdrawals for review but assured me that the campaign is still active. To ensure smooth withdrawals, they requested specific information to be included in the campaign story. I made the changes as requested but it's been longer than the promised timeframe of one business day for review. I am unsure if they will hold the funds until the campaign is over. As it's an individual account with no other parties involved, I seek clarity on how to proceed to have the funds deposited into my bank account.

We have encountered a pause in the campaign, and we are actively resolving the situation. I am unsure if the issue stemmed from allowing the beneficiary to log in using my email to make updates, as when she copied and pasted from her Facebook page, her name changed and her photo appeared. Additionally, I sent a link for her to collect funds which linked to her Facebook page, leading her to delete her beneficiary account. Urgently needing to resume the campaign as we are receiving messages from people attempting to donate. Another potential issue may have occurred when the fraud button was pressed by one of her upset dementia clients who believed she was neglecting her during these trying times. Assistance is greatly appreciated. My contact email is [redacted], and the beneficiary's email was [redacted]

Hello, I have reached my goal of [redacted]€ and set up withdrawals, with the next one scheduled for March 6. However, I recently received an email stating that my funds are temporarily on hold. I responded promptly, providing information about my campaign and donors as requested. I am concerned about the hold, and I am unsure if I will receive the money as planned. Additionally, my campaign is under review, and I am asked to verify my email, which I have already done during the account setup. Despite trying to verify again, I keep receiving an error message stating: "Unable to process request." I am anxious about this situation as the funds are significant to me. I hope to hear from you soon to address this matter urgently. Thank you.

Dear Sir/Madam, I am excited to reach out to your organization. Our local NGO in Conakry, Guinea, fights against FGM. Since our inception in [redacted], we strive to protect women and girls in our country from this harmful practice. Despite our efforts, we have not received any donor assistance in recent years. We are proud to have created booklets against FGM, a unique initiative in our country involving both local and international NGOs. We are seeking support to effectively continue our activities in fighting FGM. For more information about our FGM local NGO, please visit our website at www.aad.webs.com. Thank you, Mr. Dickson Bambey Lengor

Hello, my name is Donna Cross. I am feeling very frustrated at this moment and I am hoping to get some assistance with resolving this issue. I am attempting to set up a withdrawal as I lost 90% of my belongings in the recent tornado that hit middle Tennessee. I am in desperate need of these funds. Despite sending copies of my driver's license multiple times since last Friday, I keep receiving rejection emails, causing a delay in receiving my money. It is crucial for me to have this matter resolved today so that I can access my funds, which I was relying on. If this situation persists, it will be past the 4th and I will have to wait until next week to receive the money. I kindly request your help as I did not receive any response to my last email. Thank you, Donna Cross.

I am experiencing difficulty withdrawing funds from a GoFundMe campaign in which I am the beneficiary. Despite attempting various solutions such as updating my bank information and posting updates, I have not received any communication regarding why the funds have not been transferred to my bank account. The organizer has also not received any emails and is unable to access the campaign due to having sent me an invite. How can I determine if there is a hold on the campaign or another issue preventing the funds from being transferred? I have been attempting to address this issue since February, continually receiving emails promising a response within 48 hours that never materialize. What steps can I take to resolve this situation and secure the funds for my brother and his children?

I have removed my campaign from your site, deleted the photos, and taken down my GoFundMe page. Unfortunately, my attempts to fundraise for legal support for the death of my child were unsuccessful. I am deeply troubled by the fact that pictures of my deceased son are still circulating online through GoFundMe pages despite my requests for their removal. It is distressing to see these images still being used without my consent, and I urge you to take them down immediately. If this matter is not resolved promptly, I will have no choice but to pursue legal action for the exploitation of a minor, violation of parental grief, infringement on copyrights, and harassment. I am a grieving mother seeking justice for my child, and I will not hesitate to take this further if necessary.

I am concerned about my sister, who created an unnecessary GoFundMe page for our father's funeral expenses. Despite the costs being covered, she is using our dad's passing to solicit funds for personal gain. I took to Facebook to address the issue, but she blocked me and is now spreading false accusations about me, including claims of abuse. She has a history of mental health struggles and is currently isolated at home with police monitoring her well-being. I have involved my attorney in this matter. Please consider shutting down the GoFundMe page created by Tanya Marie from Milwaukee, WI, in the name of our father, Fred Simerl. Thank you.

I am a representative of the Go Fund Me campaign for the Russell Farm Market & Garden Centre Ltd, with Vanessa Bournazel as our point of contact. Since March 4th, we have encountered difficulties retrieving our funds. Despite submitting all requested forms and documents, including the article of incorporation establishing Vanessa as a director of the company, we have not received any assistance in resolving this matter. Vanessa has made numerous attempts to seek clarification and resolution, but the funds have still not been released. We are considering taking this matter to social media due to the lack of progress on the withdrawal process for our insurance deductible. We hope to resolve this issue promptly. Thank you for your attention to this matter. Sincerely, Tammy Calverley, Operations Manager at Russell Farm Market & Garden Centre Ltd.