GoFundMe Customer Service Issues

My sister set up a GoFundMe for my family after our car was stolen and destroyed by fire. I received an invitation to withdraw the funds, but the process is stuck in an endless loop between the Accept and Grant pages. After granting permission for a WePay account, it keeps redirecting me back to the same pages. I even set up 2-factor authentication, but it hasn't resolved the issue. I've attempted to proceed on both my phone and laptop with no success. I would appreciate any assistance in resolving this matter.

Could you please review the GoFundMe page for Lee Rand? I'm concerned about its authenticity. This marks the third emergency appeal this year. While she has insurance, she states needing to cover a £75 excess fee first. Her house previously suffered significant damage. Despite her assertions, she refuses to disclose her insurance provider. I suspect fraudulent activity and worry for the vulnerable donors contributing to her fundraiser. There are many uncertainties surrounding this page. Thank you for your attention. Best regards, Penny. Please maintain my anonymity. Additionally, she has requested £[redacted], and donations have nearly doubled, yet she persists with her appeals.

Dear all, I am Erez Ovadiah. I am having difficulties changing my GoFundMe bank account following the provided instructions but encountering issues on the website. The support line lays out 5 steps, but I am facing trouble with step 3. Clicking "withdraw" only displays a list of donations without the option to view the withdrawal overview or edit the account info as instructed. I am feeling lost and frustrated as I attempt to resolve this issue. My friend, Catherine Novi, initially assisted me in setting up this crowdfunding for my studies, which has been successful. However, due to banking restrictions, I need to update the account details to my Italian bank account, and the current process on the website is not working for me. I have spent significant time trying to navigate this issue, and I seek your assistance to complete this necessary change. Your service has been excellent, and I hope for a prompt resolution to this matter. Thank you for your attention and support.

Around 14 months ago, I created a GoFundMe to support my back procedure. My sister, B. Jones, and my brother, D. Jones, were the only donors I remember. Unfortunately, I cannot access my account as I have forgotten my password and email due to not using the computer for about a year after it was compromised. I'm concerned because I believe there were funds in the account that I am now unable to access.

The withdrawal date for the account I set up for my friend has been constantly changing. Initially, I used my own banking information to receive a deposit which I then transferred to her. As a better solution, I added her banking details for direct access to the funds. However, the withdrawal date has been continuously pushed back. I have reached out to GoFund three times without any response. How can I address and resolve this issue?

I requested a withdrawal of funds more than a month ago. However, the withdrawal date keeps getting delayed almost daily. I contacted my bank to check for any attempted funds that might have been returned, but they found nothing. I have been trying to get help via email for three weeks but have not received any useful assistance. My email and phone number are verified, and my savings account information is correct and active. Surprisingly, I have not received any notifications requesting additional information.

I recently closed my GFM account at (www.gofundme.com/don039t-let-cancer-silence-a-powerful-voice) and was notified that the funds were transferred to my bank account, as per the email that was sent. Despite this, I have yet to receive the $[redacted].00. I have attempted to contact customer service, but the responses I received were generic and did not address my specific concern. I would appreciate it if a representative could review my previous messages and provide me with a resolution tailored to my situation. Thank you, Rob Wright.

Hello, I oversee the fund-raising account for Leka Strong [redacted]. I've withdrawn funds and transferred the money to Arjan Leka, the beneficiary. I have been providing updates on his status and payments. Now, I am asked to make another disbursement, but the account requires me to provide an additional update on the status and payments. How can I address this matter? Thank you. - Robert C.

Hello ladies and gentlemen, Following your recent email regarding the verification of my identity, I am Hakima Lemssaed from Morocco. I signed up on GoFundMe to raise funds from donors to help me with my chronic illness "friedreich" and also to support my basic needs. My bank account number was rejected due to my location in Morocco. Therefore, I have asked my close friend Nabila Markhi, who lives in Canada, to handle the donations collection and transfer them to my bank account. Please find attached the documents proving my identity and that of Mrs. Nabila. I look forward to your prompt response. Best regards.

I created an account in August and started a campaign on the same day. I deleted the campaign due to personal reasons. My uncle mentioned sending money through the campaign but it was deleted before he sent it. I assured him the money would be refunded that same week, but he never received it. He believed he sent $60, and I want to resolve this immediately. I manage two college clubs and was considering using this platform for fundraising, but now I am concerned it might be a scam. If there are any steps I can take to address this issue, please advise.

I am Hakima Lemssaed residing in Morocco. I signed up on GoFundMe to raise funds from donors to treat my chronic illness "frech.." and also support my survival needs. Unfortunately, my bank account was rejected because I live in Morocco. Therefore, I asked my close friend, Nabila Markhi, living in Canada, to handle the donation collection and transfer the funds to my bank account. How can I withdraw this collection from GoFundMe?

I am Hakima Lemssaed from Morocco. I registered on GoFundMe to raise funds from donors to help with my chronic illness treatment and basic survival needs. WePay.com rejected my banking account as I live in Morocco. They asked for my information a week after joining GoFundMe, so I provided the details of my close friend Nabila Markhi, who lives in Canada, to handle donations and transfer them to my account. However, WePay.com canceled the withdrawal on December 1, [redacted], for identity verification, requesting document transfers which I cannot find an email to send to. Consequently, I changed my name on GoFundMe to Nabila Markhi, but GoFundMe did not approve the withdrawal. I kindly request GoFundMe to validate the withdrawal under the name Nabila Markhi.

I set up a GoFundMe account for my friend who is battling stage 3 breast cancer. I was able to raise funds from my coworkers, but on December 12th, I received an email stating, "Unfortunately, we can no longer support your campaign because it falls under a category we are not processing." Additionally, Gajan donated $[redacted], but he has not received a refund, and the funds are not reflecting in the account. I have other friends who want to contribute, but I am unsure what the issue is with the account I created. I really need assistance to resolve this. Thank you.

Dave Marlowe's friends have been discreetly supporting Dawn Marlowe through a GoFundMe account without her knowledge. To ensure secrecy, they have entrusted the funds to Dawn's sister, who they believe will pass the money along. However, the GoFundMe page now shows "Friends Of Dave Marlowe is organizing this fundraiser on behalf of Carissa Heaps," causing Dawn's sister to feel upset. Is it possible to remove Carissa's information from the page without deleting her account details?

I recently made a withdrawal from my account and received an email stating that the funds would arrive within 2-5 business days, which should have been by December 4th. However, I have not received any indication that the money was deposited, neither have I seen the funds in my bank account. Subsequently, I contacted my bank to inquire about the transaction, but they could not find any record of the funds from GoFundMe. Consequently, I updated my banking details at the bank. What are the next steps to resolve this issue since I am unable to withdraw the money again due to the previous transaction being marked as completed?

I received an email from GoFundMe asking me to verify my email address. I have multiple email addresses and can access emails from all of them. I was designated as the beneficiary of a campaign but I'm struggling to complete the enrollment process as they are not recognizing my verification attempts. Despite confirming my verification repeatedly, I am unable to progress to the next step needed to withdraw the donations. This situation is extremely frustrating for me.

I set up an account for my friend, Gladlee, who is battling stage 3 breast cancer. Colleagues contributed money, but my GoFundMe page now shows $0.00 raised. One person donated $[redacted], which is now missing, causing concern. Another donated $20 but received a refund. I received an email from WePay.com mentioning a risk of chargebacks. I would greatly appreciate assistance in resolving these issues with my GoFundMe page and locating the funds that were donated. Thank you for your help. Bibin

We are a non-profit organization aiming to raise funds for our Annual Heritage Festival. Even though we are a registered society, we are unable to provide tax receipts for donations. What type of campaign or account should we set up to collect funds directly into our organization's bank account?

I am interested in setting up a GoFundMe page for a young man in need of help. He works tirelessly for others and is only 22 years old. His car broke down, and he requires a new one to continue his meaningful work at the Boys and Girls Club. We aim to raise funds for one year's rent and $10,[redacted] for a vehicle. If you are willing to contribute, please check out our not-for-profit organization at experiences4causes.org. You can find more information on our Facebook page at facebook.com/Experiences4Causes. Thank you for considering supporting this deserving individual. - John Anthony

I started a campaign and now I'm attempting to enable Darlene Rains to withdraw from the account. Following the instructions provided, I should click on the "withdraw" button and then select "set up withdrawals." However, after clicking "withdraw," the option to set up withdrawals does not appear on my screen. I want Darlene to have access to withdraw money from the account I created for her. Darlene's contact information is as follows: Email: [redacted] Phone: [redacted] I'm concerned about resolving this issue promptly because I received a notice indicating a 3-day window to withdraw funds. It's crucial that she can access her money before any account actions are taken. Thank you for your assistance. Sincerely, Gwendolyn Christopher [redacted]