I started a campaign last week:**"Please Help Kevin Horne Fight Cancer"**My name is Chr...

GetHuman-jollimor's Withdrawal Trouble issue with Gofundme.com from August 2019

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The issue in GetHuman-jollimor's own words
I started a campaign last week:**"Please Help Kevin Horne Fight Cancer"**My name is Christine Jollimore and I am his Sister-in-law**I chose to start my campaign by using my Facebook account: **the Facebook name I had chosen for my accoun back when i set it up * years ago twas a combination of my *st, *nd and *rd given names (Christine Alice Bridget) ... I did not include my last name Jollimore for personal reasons .... *Today I went into my Facebook account to change my name to Christine Jollimore, which is my maiden and last name.** I thought that by not having my full name (Christine Jollimore) as my Facebook name may have been confusing for the go fund me account**When I signed in for my Go Fund Me using my Facebook account in order to do so, my name as organizer came up as follows:*First: Christine *Last: Alice Bridget**My last name is Jollimore**Another dilemma is that my sister Kathy Horne also uses this device( my Samsung Galaxy View) for her Facebook, she is Kevin Horne's wife so she was originally going to be the organizer of the campaigm but we decided to make myself the organizer, as she was too upset to do so.**However when I log in to my go fund me account her name (Kathy Carroll) comes up in the account settings, even when we log her out of Facebook, I am unable to put my name there. *When I try to change it to my name (Christine Jollimore) they require my password to my email: * *****@***.com **However my current password for this account keeps coming up as wrong, even if I change it in my eail browser,it just keeps saying "incorrect password"**so I am unable to correct the account information so that it is my name under account settings ... Christine Jollimore **I recently tried to withdraw funds from my Go Get Me account to my chequing account, in order that I may give them to Kevin Horne:***My banking account numbers are:**Branch*Transit number ******Institution Number ****Chequing account number *********I received confirmation that the funds were on their way ....*Yet when my bank account never received the deposit I went back to my go fund me account ... when I hit withdrawal it comes up with a pink warning that my go fund me account is under review ... I am unable to find out more details **My brother in law Kevin Horne is in the process of moving due to the fact that his mobility is severely compromised by the cancer, he and his family must move from their home with stairs to a one level place ... it is an expensive move so I was withdrawing the funds in order to pay for these costs, his loss of salary as he is unable to work and the need to purchase mobility devices.**I am not sure what the problem is with the withdrawal and am not getting any current emails regarding this matter to my gmail account:******@***.com **Or to my Facebook email which is: *****@***.com, *Password in part : Bir .... *$ **If you could please help me solve this issue, so I can give the funds raised to Kevin Horne when he needs them most! **I can be emailed at either******@***.com ******@***.com **One other thing: *I have several gmail accounts:*******@***.com ******@***.com**I also have my Dalhousie University email account on Outlook:******@***.com *This is the one tied to my Facebook account

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Withdrawal Trouble issue
Reported by GetHuman-jollimor
Aug 8th, 2019 - 2 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 15743 others
0 customers following this
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GetHuman-jollimor started working on this issue
Aug 8th, 2019 4:23pm