GoFundMe Customer Service Issues

Hi Kelly, I am in need of urgent assistance. I am on disability with special needs and require legal help. I have been receiving death threats and stalked due to comments I made online. I have proof of incidents in Colorado, Indiana, Kentucky, and Washington State, including shots fired at my door. The FBI and local authorities have been unhelpful when I reported these incidents. This harassment has been ongoing, and I fear for my safety. Please, can you offer any guidance or support in this matter? Thank you for your attention. Peace be with you.

My partner, Allan Gould, passed away recently. His brother, David Gould, and their friend, Karen Turner, started a GoFundMe page that has raised £[redacted]. Unfortunately, I have not seen any of that money used towards Allan's funeral as David allegedly cashed out £[redacted]. David is now refusing to pay the funeral costs, and I have learned that he plans to buy a statue for his garden instead. I have evidence, including text messages and recorded phone conversations, to support my claims. I believe all donations should be refunded to the donors as this situation seems to be motivated by self-interest. I kindly seek assistance in resolving this matter to ensure justice for myself, Allan, and our children. Thank you, Lynsey Cameron.

I'm having trouble submitting a report. I finally managed to do it, but the fundraising is ongoing. The person running it has misrepresented herself as the mother of 5 when she only has one child. The funds are not going to the kids. I spoke to my adult grandchildren, and they confirmed she never asked them. It's for Chris Vdakes' funeral, which is already paid for. She is collecting money, but no one has seen where it goes. Now she's using Chris's adult children to gather more funds from those who loved him. Chris and she haven't lived together for over 4 years, so her fundraising page is deceitful, asking for money for 5 kids when she has only one. This needs to be stopped. It's unfair to Chris and all his supporters. His son Hunter is in prison. Austin and Ciana are adults who don't want her profiting from them, and Skyler is not Chris's child. This shouldn't be allowed to continue.

My friend set up a GoFundMe for my family after our house fire. However, she has refused to include me as a beneficiary to access the funds or help with communication. I requested her to send me a beneficiary invite, but instead, she transferred the donations to her bank account without my permission. It has been a struggle to receive some of the funds, and more donations are coming in. I do not want her to continue receiving money that is meant for us. I need her details removed from the GoFundMe account so that my family can manage it. She is not cooperating by giving me access.

I am associated with The GoFundMe page for "FUNDRAISER FOR PATRICIA DAVIS BY VICKI MUNOZ". My wife, P.D., is currently in Paris, France, recovering from surgery, which the GoFundMe page helped finance for the trip and medical expenses. At her request, I tried to transfer the $10,[redacted] (before fees) to our personal bank account. Unfortunately, in my rush, I mistakenly used the routing information and bank account number from a church check due to similarities with our own checks. Thankfully, the money has not been received by the bank yet, and I have been notified that the account is now on hold. I am unable to access the system to correct this error. Please contact me at [redacted] or [redacted] promptly, as my wife needs to pay bills in France soon. Thank you. -J.D.

Hello, I've been having trouble setting up a new account. After entering a short statement and clicking next, I received an error message. I need help fixing this issue. The picture I tried to upload is from the Cape Cod Rail Trail, taken an hour before my fall which led to a seizure. I have medical bills to cover, but I am determined to recover and continue treating my patients in naturopathy and homeopathy. Despite some remaining challenges, I am confident that a 2,[redacted]-mile walk on the Appalachian Trail will help me regain my old self. Financially, I face obstacles with bills, hiking essentials, and food. I plan to document my journey with a film and weekly updates, expressing my gratitude for any support. I aim to provide health advice to donors during my hike to remain helpful and give back. I will set off on my hike from Tennessee on May 4. Blessings of light, love, and happiness to all. Please visit Www.OperationMedicorp.Org for more information. Thank you for considering helping me. Dr. D.

Kevin Zemel initiated a fundraiser for my sister back in [redacted] after she was diagnosed with A.L.S., stating it was to assist with Kim's medical expenses. Regrettably, none of the funds collected were used for her medical needs. When requested to allocate some of the funds for Kim I.'s medical bills, Kevin Zemel declined. The fundraiser amassed over $4,[redacted], but my sister passed away in April [redacted] without benefiting from the donations. It is distressing that Kevin Zemel, who falsely claimed to have known my sister from high school, took advantage of a vulnerable individual. He deceived both my sister and the donors for personal gain. It is essential to address this issue and hold him accountable for his actions.

Hello, my name is Erika Levine-Irigoyen. I created a GoFundMe page for Ahnelly Rivera on behalf of their parents, Juan Rivera and Yanill Andrade. Juan has reached out to your company twice regarding the scheduled transfer of funds to his checking account. The expected transfer date keeps changing. Currently, it indicates the money will be transferred on April 26th or May 1st to Juan Rivera’s checking account. However, neither Juan nor I have received any communication from GoFundMe to make corrections or updates to the page. We are puzzled as to why the transfer date keeps getting postponed. Kindly respond to this message directly, and we are prepared to address any unforeseen issues promptly. Thank you, Erika Levine-Irigoyen

My friend, J. Paxton, and her son, M. Paxton, tragically lost their son recently. Following a suggestion from a family member, a memorial fund was set up to help with funeral expenses. However, out of the $1,[redacted] raised so far, when J. reached out to the family member in charge, the funds had been diverted elsewhere. The family resides in different states, with J. in California arranging the memorial services, while the fund administrator is in Georgia. This situation has left J. struggling financially, especially as the memorial was supposed to be organized by April 23, [redacted], with little help from her family. Despite J.'s fixed income and challenges, the family member responsible for the funds is not cooperating, prompting consideration of reporting the misuse of the money. It's a difficult and heartbreaking situation, and she urgently needs support.

A neighbor created a fund to assist with restoring my home after fire damage. Unfortunately, he did not invite me to the platform and proceeded despite my request to wait. He now insists on either transferring the funds to a certified repair company or returning them to the donors. I have seen information on the website indicating that I can withdraw the money by transferring it to my bank account. However, my neighbor is rushing me to provide the contractor's name by 4/26, a deadline I may not meet as I am still considering options since the repair estimates are beyond my means. I am hesitant to see the donations returned to the contributors, as he mentioned may happen if I don't comply. Please clarify if I can directly transfer the funds to my bank account.

Hello, I have some questions regarding the policies and procedures for creating a campaign for my business. I sell self-defense water bottles under the brand name the Empowerment Bottle, which includes a built-in pepper spray. I am unsure if this product would violate the terms and conditions regarding harmful accessories. Additionally, I would like clarification on the rule about not being able to start a GoFundMe campaign without the products on hand. I am planning a pre-order campaign for 10,[redacted] units with a reward system in place, offering donors our bottles. Can you please provide further explanation on this issue? Thank you.

I am reporting a fraudulent GoFundMe account that has collected over $[redacted] for a child's funeral that was already fully paid for by the child's father. The account is under Reyes Ortiz, and the person responsible for the fraud is known to the father. The funds raised should be returned to the child's father to repay the loan he took out to cover the funeral expenses. It's important that GoFundMe takes the appropriate steps to handle this situation to prevent fraudulent activities in the future. Thank you for your attention to this matter. Linda Mortensen

I recently ran into unexpected fees issues with my GoFundMe campaign. During the onboarding process, it was not made clear that GoFundMe subtracts a percentage from all donations. The lack of upfront communication regarding the fees was frustrating. Although I appreciate the platform for its security and user-friendly interface, the transparency on fee application is lacking. While I recognize the necessity of fees to support GoFundMe, the undisclosed collection method feels deceptive. I have consistently received updates on donations and fundraising guidance but no mention of the compulsory fees. With the goal of promoting charity work in mind, I kindly request a refund of the fees deducted from my campaign contributions thus far. Thank you for your attention to this matter.

I wanted to bring to your attention that someone recently initiated a GoFundMe campaign under the name Cybill Teachout, starting the process on 04/29/[redacted], which appears to be a scam. I believe it's important for you to investigate for the benefit of those who generously wish to contribute. I understand the importance of maintaining a good reputation and trust within your community. In case of any doubts, I encourage you to verify her background for any criminal history. As a person who fell victim to her deceit and is now facing the consequences, I felt compelled to warn others. Being disabled and without any external assistance, I am dismayed by individuals who exploit the kindness of hardworking people. If you require additional information, please don't hesitate to reach out to me. Her current location is at [redacted] Narragansett Parkway in College Park, MD [redacted].

Hello, I am writing to discuss a concerning situation involving a GoFundMe page set up by someone close to me for their mother's memorial service. The page raised $[redacted], and in addition to that, I personally contributed $[redacted] in cash, and my 15-year-old son gave $[redacted] as well. It has come to my attention that the deceased's mother had ample funds in her bank account to cover the service costs. The individual who created the GoFundMe now plans to keep the money collected. They claimed to have closed the GoFundMe account about two weeks ago but mentioned not receiving the funds yet. I am unsure about the veracity of this claim. However, if the money has not been received, I sincerely hope it can be returned to the generous donors, including my son and me. I have attempted to reach out via email and left a message, but have not received a response. I would greatly appreciate it if someone could contact me regarding this matter as this situation is distressing, especially for those who kindly donated. Thank you, and I hope for a prompt response.

For the past month, we have been trying to withdraw the funds for Sarah Incardone's medical payments. Despite verifying and following the correct procedures with my bank, we are now in the fifth week and the funds are still "under review and on hold." I have checked my email as instructed, but there is no relevant information to address the issue. It's frustrating that we cannot access the funds that are needed urgently. We trusted that the process would be smooth as promised, but we are facing difficulties. Please assist us promptly. Thank you.

I am 74 years old and in the fourth stage of COPD. Recently, my partner of 10 years left me in a house I couldn't afford. I've been using my entire Social Security check for the past 11 months to pay rent of $[redacted], with the state covering my Medicare. Unfortunately, this month Social Security reduced my payment by $[redacted], stating that Nevada would no longer cover my Medicare, leaving me unable to cover my rent. I'm relying on donated canned food and have just started receiving meals on wheels. I desperately need assistance to catch up on $[redacted] in rent and find a new place to live. As I require oxygen 24/7, becoming homeless could be life-threatening. I've spent much of my life helping others through advocacy and working at shelters, but now find myself in need. Despite my experience, I am struggling to find available local resources. While I may be eligible for Medicaid again, the process is complicated by my current financial situation. Any help or guidance would be greatly appreciated.

A lady named R.G. from Hampton, VA, had a GoFundMe for her lost dog named Kingston. I, M.V., found the dog and returned it, expecting a $[redacted] reward promised. Despite claims of the fund being frozen, the money rightfully belongs to me. I have proof from an article and a news segment on channel 3 that I returned the dog. I fulfilled my part, and now I seek what I'm owed for my act of honesty.

We have created a GoFundMe campaign called "Emergency Assistance for Families In Sri Lanka" to help those affected by the recent Easter Sunday bombings in Sri Lanka. I've submitted the necessary details for the withdrawal, including personal information and the charity organization's account information for the funds to be deposited. We have reached out to the Support team daily since 2/5/19 for an update on the withdrawal but have not received a response yet. We aim to utilize the funds for various causes like creating educational funds for orphaned children, providing emergency medical assistance for victims, and supplying hearing aids to children who have lost their hearing. We hope for your understanding and assistance in setting up the withdrawal promptly. Your support is highly valued. Feel free to ask if you need any further information from me.

My daughter, Halee Bly, has a GoFundMe page set up for her upcoming trip to Europe with her school. She is experiencing issues transferring the funds to her bank account due to a validation error. I'm concerned she won't be able to access the money for her trip. It's frustrating that there isn't a phone number available for immediate assistance in situations like this. Additionally, she is unable to access her original email associated with the Facebook page where she set up the fundraiser. When she tries to use the old email, it claims it's being used by someone else, preventing her from verifying passwords or security questions. We are in need of urgent help. I'm Julie M., Halee's mom. You can reach me at my personal email. Halee's contact number is [redacted]. We are at a loss for how to resolve this quickly. Thank you.