I need to add my beneficiary, and I followed your steps, but it does not provide me wit...

GetHuman-laurenku's customer service issue with Gofundme.com from September 2018

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The issue in GetHuman-laurenku's own words
I need to add my beneficiary, and I followed your steps, but it does not provide me with the "Someone Else Option."**I am Lauren Kuby, I raised money for Kayla and I want her to receive the money directly **I tried signing out and signing in. **Text of your message asking me to do this before funds are released: **Dear GoFundMe Customer,**Thank you for choosing GoFundMe. It looks like the donations you raised on your campaign are for someone other than yourself. Because of this, your account’s withdrawals are on hold. Don't worry, this doesn’t affect your campaign’s ability to accept new donations! Only outgoing withdrawals will be paused.**Before we release the hold on withdrawals, you will need to reply with confirmation that your beneficiary is added. It’s important that you setup the beneficiary of your campaign to withdraw the funds as this ensures that:**You're not personally liable for any taxes*Future donors will see your beneficiary is receiving the funds directly, further adding to your campaign's credibility (Example of how this looks: http:**i.imgur.com*p**aVTv.png)*Your beneficiary can easily withdraw the funds and leave automatic withdrawals turned on*When you're ready to add a beneficiary, just follow these steps:***Sign in at **www.gofundme.com*sign-in*Click the 'Withdraw' button at the top of your GoFundMe Dashboard*Click ‘Someone Else’*Enter your beneficiary's name and email and click ‘Set Beneficiary’*On the screen that says, ‘Are You Sure?’, click ‘Confirm’*Make sure your campaign includes your beneficiary’s name and relation to your cause*Alternatively, if you and your beneficiary prefer that you withdraw the funds on their behalf, please reply to this thread so we can assist with that as well. Either way, we will require your reply to lift the hold on your withdrawals.**Thank you,**The GoFundMe Team**Visit our terms: www.gofundme.com*terms

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Customer service issue
Reported by GetHuman-laurenku
Sep 14th, 2018 - 4 years ago
Not resolved
Seen by 84 customers so far
Similar issue to 5470 others
0 customers following this


GetHuman-laurenku started working on this issue
Sep 14th, 2018 11:42pm