GoFundMe a time when you need help the most in life and can't even access the money that the people who care about you have donated to you what kind of **** is that this is added more stress to my life and has not helped

GetHuman996543's customer service issue with Gofundme.com from August 2018

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The issue in GetHuman996543's own words
Withdraw money donated to me and somehow verify the information ... I have already submitted my question to you guys at least three times I have ** days passed by now where I cannot withdraw my donation money that I received I am extremely frustrated I put in my personal information I put in the bank information and it still says every time I log on up in the notification thing that it needs verification of my personal information in my bank account information I have no idea what I am supposed to do what more I'm supposed to provide I feel like I am running in circles and it is driving me absolutely insane that I cannot withdraw all this money it's been ** days as I said that I have been trying to either get help and support and a clear answer as to what I I'm supposed to do or trying numerous different bank account even trying my mom's to have it put in her account which did not work I am getting super irritated and I don't even have a phone number to call a customer service line of yours to talk to an actual person so I am just saying all this stuff right now hoping that someone reads it and returns my my question and and also has an answer that's going to work I I've never used GoFundMe until my husband had his heart stopped on June **th and now has anoxic brain injury and my whole life is falling apart and I've used I've tried using this as a tool to get help from other people and it just I can't even access this $*** that I was I was given when this for all first happened and I need to access it I have right now I don't even have my utilities on. This is a time of Crisis for me and that's the reason why I use the GoFundMe account and I can't even get the money that I desperately need that was donated I don't understand how that can be such an issue and have it not work so I am reaching out once again asking for this to be solved finally so that I can use this money and not get evicted or have no electricity when I have two small children and my truck won't even pass Admissions and I have no tags on it I've already used my extensions for my temp tags and I keep getting pulled over and I have no choice but to drive I'm a single parent now and I have no choice but to drive and keep getting tickets and I can't access his money that is supposed to help me please help me get this solved so that I can access this money that I need very badly
It has been ** days since this person donated this money to me and I have not been able to figure out how to get the money withdrawn from my GoFundMe account
The money that was donated to me is no longer on the GoFundMe account but is instead on my card that I have
I am a good customer because well I'm not too sure I'm not happy Customer because I I am not pleased with the services that you guys provide and the fact that there is no way to verify information that you guys are requesting and there for withholding the money from me this has been more stress than anything
I have entered in my information personal and Bank information from numerous different sources even tried my moms bank account and nothing is working and it's been **
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I am trying to set up the verification of my personal and Bank information to access the money that was donated to me
Customer service issue
Reported by GetHuman996543
Aug 15th, 2018 - a yr ago
I have an issue with Gofundme.com too
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GetHuman996543 started working on this issue
Aug 15th, 2018 8:43pm
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Aug 15th, 2018 8:43pm
GetHuman996543 indicated the issue is not fixed yet.
Aug 15th, 2018 8:46pm
GetHuman996543 indicated the issue is not fixed yet.
Aug 15th, 2018 9:46pm