Donation needed to be refunded before it hit the bank and hadn't been.
GetHuman-jaaslin's customer service issue with Gofundme.com from July 2018
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The issue in GetHuman-jaaslin's own words
Refund mary Aslin her donation of $*** ... I need a donation from Mary aslin of $*** to be refunded immediately. The account it is going to has been hacked in other words somebody stole the account numbers and has overcharged overdrafted to the sum of $*** therefore Mary Aslin donation of $*** will now just be confiscated by the bank since the bank is taking ** days to review the situation and the cameras and what have you to find the culprit. I think this is Despicable this is awful that they want to take it out of my account that is already shut down and overdrafted to pay a refund back that they are handling at this moment. There is no transfer statement whatsoever through my bag of it's coming through or even in the process. It's like they are trying to weasel their way out of their charitable so-called service.
My account got broken into and overdrafted. Her money hadnt made it to my account yet and I thought GoFundMe would return it to her. However they want to take it out of my account to refund her when it hasn't reached my account yet nor will it help the donations to the cause because the bank will just take it.
I want GoFundMe to give mary aslin her $*** donation back that they are holding and responsible for. Since my account was hacked and the issue won't be resolved for ** days it's not my fault nor has any $*** transfer been made to my account yet. Therefore I thought gofundme would have ethics and show some of their compassion and refund the money they are handling. So far they want to take it out of my stolen and overdrafted account to give back. That's really sketchy and wrong of you all to do. It would be one thing if the $*** had reached my account already but there's not even a transfer in progress according to my bank so GoFundMe has disappointed me I immediately cancelled it unfortunately because I wouldn't want anybody else who actually has a heart and donates to have to deal with this also therefore I had to shut it down. Now that I understand how they operate I'm just waiting to see how they so about fixing this problem of a measly $*** that they are handling at this moment. Then I'll decide whether or not to keep using them or to he's a different venue.
I'm a good customer because I had faith in go fund me and only want my friend to not die due to lack of funds. He was just in the hospital again and I care about the donors too because so far the page hasn't done well at all.
Yes I have sent multiple multiple multiple messages because it stated he would only take ** to ** minutes to get a response and I didn't until ** hours later. That doesn't keep donors donating to anything on GoFundMe so I've been told by donors. I sure do not want to be affiliated with any companies that claims to have compassion and offer a service to help those sick dying and need hurt wounded etc to be so obtuse about this it's greedy they have the money they took their cut and now they can't offer the service they say it again a simple refund. As of now I don't plan on opening it back up until I see it resolved properly if it isn't fine by me I'll go somewhere else to different venue different Outlets are fine I do marketing and advertising freelance graphic art and I have no problem telling all my clients and customers the bad experience I've had unless they make it right then I can tell them I had a good experience but already waiting ** hours for a response is starting to show GoFundMe true colors and I hope they aren't as cold as they're appearing to be.
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