My name is Andrea Robinson and I'm trying to retrieve the funds from the GoFundMe for m...
GetHuman889333's customer service issue with Gofundme.com from July 2018
Help with my Gofundme.com issue
GetHuman889333's next move: find and follow the right step-by-step guide.
Gofundme.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman889333 will need to dig through the advice provided by Gofundme.com, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman889333 can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Gofundme.com has better answers for you: Gofundme.com Help Center
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The issue in GetHuman889333's own words
My name is Andrea Robinson and I'm trying to retrieve the funds from the GoFundMe for my deceased husband, Gregory Robinson.**I was sent the link by the person who started the GoFundMe and filled it out including the bank information. I received an email stating that my banking information needed to be verified and it requested a bank statement. I attached a bank statement and ever since I did that ** hours ago the page has had a screen that says 'Processing - Verifying - Our payment processor is verifying your information. This may take a few minutes' and the circle is spinning underneath it as if it is actually thinking. But nothing has changed and its been ** hours. How do I move forward and get this done?**I think there is a problem with your website because this is the *rd time I've tried getting help and it wont work for some reason because the page keeps getting stuck and wont do what its supposed to do.**Please call at ***.***.**** or A*****@***.com.**Thank you,*Andrea
GetHuman889333 did not yet indicate what Gofundme.com should do to make this right.
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