My fiance started a campaign for our friend (Tori Palladino) with cancer to raise money...

GetHuman-kerideto's customer service issue with Gofundme.com from June 2018

Help with my Gofundme.com issue
My fiance started a campaign for our friend (Tori Palladino) with cancer to raise money for treatments and surgeries. GoFundMe won't dispense the money that our friends and family raised for her. They aren't responding to emails and have put a freeze on the money! There must be some sort of misunderstanding here, we HAVE TO GET THIS SORTED OUT. We need to speak with a human but they have no contact phone number. This is not a joke, they seem to think this is some sort of scam. This is infuriating, that money should've been released weeks ago. Please help!
I trust that Gofundme.com will make this right and come up with a resolution that is fair.
Help with my Gofundme.com issue
Do you have a customer issue as well?
We can help you get Gofundme.com's attention and get better help faster. Tap below to get started.
Having Gofundme.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Gofundme.com email you?
This email address isn't valid

Gofundme.com

Customer service issue
Reported by GetHuman-kerideto
Jun 25th, 2018 - 2 mons ago
I have an issue with Gofundme.com too
Fixed
Seen by 3 customers so far
Similar issue to 2251 others
0 customers following this
Items needed
Name, Email, Phone number or other identifying information
Timeline
GetHuman-kerideto started working on this issue
Jun 25th 1:33am
GetHuman-kerideto indicated the issue is not fixed yet.
Jun 25th 2:34am