My aunt had a fun started to help her pay for my uncles funeral. She wants to retrieve...

GetHuman774831's customer service issue with Gofundme.com from June 2018

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The issue in GetHuman774831's own words
My aunt had a fun started to help her pay for my uncles funeral. She wants to retrieve the money but it was started by a girl in my cousins school. How can my aunt get that money? She is having difficulties getting it. *This is from my aunt, “When we ssked the young woman that set up the account for us to take the money out so i could make a payment on the funeral, she told us thst it couldn't be taken out till it reached the goal.” If this true? If fee information how can I help my morning aunt not deal with such a headache during such a difficult time for her.
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Gofundme.com

Customer service issue
Reported by GetHuman774831
Jun 12th, 2018 - 9 mons ago
I have an issue with Gofundme.com too
Fixed
Seen by 9 customers so far
Similar issue to 1536 others
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GetHuman774831 started working on this issue
Jun 12th, 2018 12:20am
GetHuman774831 indicated the issue is not fixed yet.
Jun 19th, 2018 11:18pm
GetHuman774831 indicated the issue is not fixed yet.
Jun 19th, 2018 11:19pm
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Jun 22nd, 2018 1:01pm
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Jun 22nd, 2018 1:03pm
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Jun 22nd, 2018 1:03pm
GetHuman774831 indicated the issue is not fixed yet.
Jun 22nd, 2018 1:03pm