Hello, **I just made a donation for my niece who lost everything in a fire. I typed i...

GetHuman766689's customer service issue with Gofundme.com from June 2018

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Gofundme.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman766689 will need to dig through the advice provided by Gofundme.com, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman766689 can let us know if they help or not.
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The issue in GetHuman766689's own words
Hello, **I just made a donation for my niece who lost everything in a fire. I typed in ZERO for a donation to Go Fund me because of my budget. However, after I clicked to PAY the receipt showed a $**.** TIP to you. I didn't authorize this. How does this get credited to my credit card. This is completely shady way to get donations. Taking it through your website. I will never use this site again, unless I am credited the amount you stole. Please contact me to resolve this. **Thank you
GetHuman766689 did not yet indicate what Gofundme.com should do to make this right.
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Customer service issue
Reported by GetHuman766689
Jun 9th, 2018 - a yr ago
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GetHuman766689 started working on this issue
Jun 9th, 2018 4:12pm
GetHuman766689 indicated the issue is not fixed yet.
Jun 9th, 2018 5:31pm