Wrong amount taken for tips

GetHuman-mouniac's customer service issue with Gofundme.com from May 2018

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The issue in GetHuman-mouniac's own words
I was trying to send money for a charity. I insert the amount which was £** and gave £* towards the tip. ... I sent £** towards a charity. £** was for the charity and £* for the go fund me’s tip. I was really disappointed when I saw that you took the £** for your tip and gave the £* to the charity. I would like to get in touch as I don’t find this really honest.
They took the biggest amount towards their tip and gave the smallest amount towards the charity.
They could make it right by giving the right amount towards the charity as it was my initial choice
I am a new customer but it put me off because the biggest amount was for the charity and I don’t understand why they took it for their tip
No I didn’t try anything else
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Customer service issue
Reported by GetHuman-mouniac
May 27th, 2018 - 6 mons ago
I have an issue with Gofundme.com too
Fixed
Seen by 6 customers so far
Similar issue to 472 others
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Timeline
GetHuman-mouniac started working on this issue
May 27th 4:47pm
GetHuman-mouniac indicated the issue is not fixed yet.
May 27th 10:29pm
GetHuman-mouniac indicated the issue is not fixed yet.
May 27th 10:34pm
GetHuman-mouniac indicated the issue is not fixed yet.
May 28th 6:03pm
GetHuman-mouniac indicated the issue is not fixed yet.
May 31st 7:09pm