How to close this account and make a withdrawal? How to set up new password? What information is needed from me to do this?

GetHuman-swanclau's cancelation issue with from May 2018

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The issue in GetHuman-swanclau's own words
Withdraw the $***.** on my account. ... Tried to close account. Total on account is $***.** wishing to withdraw. Message to my email States I need to set up a new password. Information not available as to how to do this. My name is Claudette Swan, **** Barnaby St, Newark Delaware,*****.
Unable to change password
That I would like to close account and receive the ***.**. Account was set up to help with the purchase of hearing aids. I have already purchased the hearing aids.
Do not remember. Account still opened.
Yes by going ahead and making the purchase
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Forgotten password
cancelation issue
Reported by GetHuman-swanclau
May 4th, 2018 - a yr ago
I have an issue with too
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Seen by 7 customers so far
Similar issue to 11672 others
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Items needed
Email address on the account