While I and my boyfriend were hospitalized my sister in law set up a go find me account...

GetHuman604549's customer service issue with Gofundme.com from April 2018

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The issue in GetHuman604549's own words
I was trying to do something, and ran into a problem.
While I and my boyfriend were hospitalized my sister in law set up a go find me account in my boyfriend's name to asdist us with medical and living expenses when my truck was struck by another vehicle and totaled. We were both seriously injured and our livelihood took a hit as well. However she did not set up an account for the funds to be transferred to and states that they were sent back to the donors. Yet the campaign is still active. We are confused as she says there is nothing that can be done to obtain the funds. Is this the case? Please help us get this figured out. Thank you.
GetHuman604549 did not yet indicate what Gofundme.com should do to make this right.
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Gofundme.com

Gofundme
Customer service issue
Reported by GetHuman604549
Apr 17th, 2018 - 7 mons ago
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GetHuman604549 started working on this issue
Apr 17th 8:50pm