I ordered a HP **A (Q****A) toner cartridge for my laser printer from your company thro...

GetHuman-ghc's customer service issue with Gocomputersupplies.com from December 2018

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I ordered a HP **A (Q****A) toner cartridge for my laser printer from your company through amazon.com and received it on *******.The cost was $***.**. The cartridge needed to be available for when the current cartridge ran out. When I opened the new cartridge last week, it was defective. Amazon.com said your policy is ** days for a return and the request for a refund was over the time limit. However, I would still like to be compensated for this defective cartridge, because I trusted that your product would be in working condition when needed. Like many companies, it was in our supply inventory for future use. I have reviewed my paperwork from when I placed the order, and, although I saw that the product was coming through your company, there was no information on your return policy. The loss of $***.** is not a small matter to a small company. I hope to hear from you soon. I may be reached at ***-***-****, **.
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Gocomputersupplies.com

Customer service issue
Reported by GetHuman-ghc
Dec 3rd, 2018 - 2 mons ago
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GetHuman-ghc started working on this issue
Dec 3rd, 2018 7:26pm
GetHuman-ghc confirmed the issue is fixed. Hooray!
Dec 7th, 2018 2:34pm
GetHuman-ghc confirmed the issue is fixed. Hooray!
Dec 7th, 2018 2:43pm
GetHuman-ghc confirmed the issue is fixed. Hooray!
Dec 7th, 2018 2:43pm