Someone has my social security number, name, and address and set up an account with Gob...

GetHuman2151756's customer service issue with Gobank from February 2019

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The issue in GetHuman2151756's own words
Someone has my social security number, name, and address and set up an account with Gobank. They send a change of bank deposit request with the payroll department at my place of employment. They sent a cancelled check along with it. I want the account closed. I have tried to call you and I can't get through because I don't have a card with you. I have only the routing number and account number of a checking account.
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Gobank

Customer service issue
Reported by GetHuman2151756
Feb 7th, 2019 - 3 mons ago
I have an issue with Gobank too
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Seen by 5 customers so far
Similar issue to 3585 others
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Timeline
GetHuman2151756 started working on this issue
Feb 7th 2:02am
GetHuman2151756 indicated the issue is not fixed yet.
Feb 7th 1:51pm