Horrible foreign customer service that can't think for themselves, all they do is read...
GetHuman-lokigsd's customer service issue with Gobank from December 2018
Help with my Gobank issue
Did that get it fixed?
Waiting to see if GetHuman-lokigsd fixed the issue with our suggestion.
The issue in GetHuman-lokigsd's own words
Get the payment cancelled. ... Horrible foreign customer service that can't think for themselves, all they do is read from a piece of paper. According to THEIR FAQ page on their APP, if a "Pending Payment" is still pending you can cancel it. The lovely (sarcasm) foreign employee refused to follow GoBanks own rules. Instead of doing HER JOB, she told me to contact the person taking the money from my account.
EVERYTHING! That money was my auto loan payment.
Honestly - start hiring ppl who understand what you are saying and that can follow instructions AND knows the FAQS and rules of THEIR employer.
This has nothing to do with THEIR employees not doing their jobs.
No, because they don't have email.
I have an issue with Gobank too
How GetHuman-lokigsd fixed the problem
We are waiting for GetHuman-lokigsd to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.