Horrible foreign customer service that can't think for themselves, all they do is read...

GetHuman-lokigsd's customer service issue with Gobank from December 2018

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The issue in GetHuman-lokigsd's own words
Get the payment cancelled. ... Horrible foreign customer service that can't think for themselves, all they do is read from a piece of paper. According to THEIR FAQ page on their APP, if a "Pending Payment" is still pending you can cancel it. The lovely (sarcasm) foreign employee refused to follow GoBanks own rules. Instead of doing HER JOB, she told me to contact the person taking the money from my account.
EVERYTHING! That money was my auto loan payment.
Honestly - start hiring ppl who understand what you are saying and that can follow instructions AND knows the FAQS and rules of THEIR employer.
This has nothing to do with THEIR employees not doing their jobs.
No, because they don't have email.
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Gobank

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Customer service issue
Reported by GetHuman-lokigsd
Dec 8th, 2018 - 5 mons ago
I have an issue with Gobank too
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GetHuman-lokigsd started working on this issue
Dec 8th, 2018 5:39pm
GetHuman-lokigsd indicated the issue is not fixed yet.
Dec 8th, 2018 5:40pm