They are impossible to get ahold of, I disputed a charge, they denied it and then locke...

GetHuman1649258's customer service issue with Gobank from November 2018

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The issue in GetHuman1649258's own words
They are impossible to get ahold of, I disputed a charge, they denied it and then locked my account for my troubles. I cannot contact them online, I cannot call because it wants account info and tells my my account is locked. I know it's locked, the phone menus are in infinite loop that never get to a live person. Actually not never, I have talked to them a few times, but it's random if they turn their phones on apparently? I am very fed up with the lack of service and will be closing my account once I get hold of my money they are keeping hostage.
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Customer service issue
Reported by GetHuman1649258
Nov 28th, 2018 - 9 mons ago
I have an issue with Gobank too
Not resolved
Seen by 4 customers so far
Similar issue to 2325 others
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GetHuman1649258 started working on this issue
Nov 28th, 2018 10:49pm